Shipping Policy
Welcome to WellSurge Store! We appreciate your trust in us for your health and wellness needs. This Shipping Policy outlines the terms and conditions related to the shipment of our products.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may be extended during promotional periods or high-demand seasons.
Shipping Methods and Rates
We offer various shipping options to meet your needs. The available methods and corresponding rates will be displayed during the checkout process. Shipping costs are calculated based on the weight of your order and the destination address.
Domestic and International Shipping
WellSurge Store ships both domestically and internationally. For international orders, please be aware that additional customs duties and taxes may apply upon arrival in your country. These charges are the responsibility of the customer.
Shipment Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier's online tracking system.
Estimated Delivery Time
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process. Please note that these are approximate and may be subject to delays due to unforeseen circumstances.
Undeliverable Packages
In the event that a package is undeliverable and returned to us, we will attempt to contact you to arrange for re-shipment. Additional shipping fees may apply for re-delivery attempts.
Lost or Damaged Items
WellSurge Store is not responsible for lost or damaged items during transit. However, we will work with the carrier to investigate and resolve such issues. Please contact our customer support team within 7 days of receiving a damaged or missing item.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our Customer Support team at customer_support@wellsurgestore.com.
Thank you for choosing WellSurge Store for your health and wellness needs!